Safari Support
FAQ
Technical
Safari Belting products are proudly produced in the USA! Our headquarters location in Olathe, KS houses injection molding, engineering, quality control, production, customer service, sales, accounting and operations. In order to ensure the stability of our supply chain, redundant part manufacturing capabilities are installed with our manufacturing partner.
| Material | Fahrenheit min | Fahrenheit max | Celsius min | Celsius max |
| PP | 34 | 220 | 1 | 104 |
| PE | -50 | 150 | -46 | 66 |
| Acetal | -50 | 150 | -46 | 66 |
| Nylon | -50 | 240 | -46 | 116 |
| ULTRA-TUFF™ | 34 | 305 | 1 | 151 |
| ULTRA-TUFF XMD™ | 34 | 305 | 1 | 151 |
Reach out to your local, Safari Belting Sales Rep (use the map on our home page for contact information) or contact our award-winning customer service team by calling 1+ (913) 254-7582 or emailing info@safaribelting.com.
To best assist you, we will need to know:
- Product being conveyed
- Temperature of operation
- Belt speed
- Incline/decline?
- Sprocket dimensions
- Special requirements?
Safari Belting recommends the use of a clean-in-place system to achieve the best results. We offer state-of-the-art belt cleaners to fit any budget. Find additional information by going to the “Products” tab on the home page or Download Belt Cleaning System Brochure and Pricing.
Safari Belting warrants products of its own manufacture for a period of one year from date of shipment to the extent that Safari Belting will repair or replace any products of faulty material or defective workmanship proven under normal use or service. Other terms and conditions may apply. Download the full Safari Belting warranty.
At the onset of the Covid-19 pandemic, Safari Belting implemented strategies which would allow us to continue manufacturing and customer support, should an outbreak of the illness cause a temporary business interruption. For additional information, Download Safari Belting’s Covid-19 Contingency Plan.
Most product problems can be resolved with an email to technical support, info@safaribelting.com or by calling for support, 888-662-6611. If technical support does not resolve the problem, a return may be the solution. You will need to obtain a valid Return Goods Authorization (RGA) number. To initial a return, Download Safari Belting’s Return Policy and Process.
Let us do the work for you! CLICK HERE to complete and submit form.
Belts which appear to “jump” is often caused by sprockets which are not aligned, correctly. If the number of “teeth” on the sprockets is a number which IS NOT divisible by 4 (i.e. 6, 10, etc.) the sprockets must be aligned on the shaft. There is a small hole on each sprocket which must be in the same position on each sprocket. When properly aligned, you can “see” through the hole down the full length of the shaft.
